Returns service
How do I return my goods?
If an item does not meet your expectations, you can return it within 14 days*. Koffer24 will cover the cost of the return for you**.
It may take up to 14 days to process the return.
IMPORTANT: If your goods are damaged or have any other faults, please ensure you contact our customer service team before returning them – either by email at [email protected] , via our contact form, or by telephone during our service hours.
Returns Portal
Click on the button below to access our returns portal.
Select items – state reason
Select the items you wish to return on our portal and state a reason for the return.
Please also check your details and then proceed to the next step.
Create a return label
Print out the returns label and stick it clearly on your parcel.
Pack and send
Pack the items properly and take the parcel to your nearest parcel shop.
* This right applies exclusively to
consumers** Applies only to Germany when using the return label provided by us