Terms and Conditions

LuxLoop is a brand of Koffer24 GmbH

General Terms and Conditions (GTC) for Consumers (effective from 1 May 2026)

I. Scope of Application, Language of the Contract

These General Terms and Conditions (GTC) apply to, and form an integral part of, the contracts concluded between you and us, Koffer24 GmbH, Mauerberg 25, 86152 Augsburg, via our online shop www.luxloop.de.
These GTC apply only if you are acting as a consumer within the meaning of Section 13 of the German Civil Code (BGB). Section 13 BGB states: A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor related to their self-employed professional activity.
We generally deliver within the Federal Republic of Germany; for details of where else we deliver and under what conditions, please refer to the ‘Delivery and Postage Costs’ section. https://www.koffer24.de/versandkosten/
The language available for the conclusion of the contract is exclusively German. Translations of these General Terms and Conditions or of contracts concluded with us into other languages are provided for your information only; in cases of doubt, the General Terms and Conditions and contracts in German shall be deemed binding.

II. Precedence of mandatory consumer protection provisions

Should the contract concluded with you and/or these Terms and Conditions contain provisions which, at the time of concluding the contract with you,

mandatory consumer protection provisions or
your rights under mandatory consumer protection provisions are restricted by the contract concluded with you and/or these General Terms and Conditions,

the provision in question shall not apply and shall be superseded by the mandatory consumer protection provision. However, the remaining provisions of the contract concluded with you and/or these Terms and Conditions shall remain valid and continue to form part of our contractual relationship with you.

III. Notice: Non-participation in mediation

The European Commission provides a platform for online out-of-court dispute resolution (ODR platform), which is available at http://ec.europa.eu/consumers/odr. Our email address is [email protected].

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.

IV. Conclusion of Contract

The presentation of goods in our online shop at www.luxloop.de does not constitute a legally binding offer from us, Koffer24 GmbH. Rather, our presentation is an invitation to you (invitatio ad offerendum) to place an order with us.
By clicking the ‘Place order with obligation to pay’ button during the ordering process, you are making a binding offer to purchase the goods displayed in the order summary.
If you receive an order confirmation from us after submitting your order, this does not yet constitute acceptance of your offer to enter into a contract. We only accept your offer – and a contract between you and us is only concluded – once we accept your order by means of a separate email or dispatch the goods.

V. Storage of the contract text

The terms of the contract, containing details in particular regarding

the goods ordered,
the prices of the goods,
delivery times,
these General Terms and Conditions and
the cancellation policy

will be sent to you by email upon our acceptance of your offer (Clause IV, paragraph 3 of these General Terms and Conditions). We are under no obligation to store the terms of the contract sent to you by email in the exact form in which we sent them to you. If you wish to retain the terms of the contract permanently, we recommend that you either print them out or store them permanently in another suitable manner.

VI. Processing, Use and Deletion of Your Data

We collect and process your personal data when you provide it to us

when you open your customer account or
for the performance of a contract. You can see from the relevant input form which data is collected and whether its provision is mandatory or supplementary and voluntary.

Once your business relationship with us has ended, we are only authorised to use the data you have provided for the purpose of fulfilling the contract. Once the contract has been fully fulfilled or your customer account has been deleted, we will block your data in accordance with the retention periods under tax and commercial law and delete it once these periods have expired. We will only continue to use your data if, following your request for deletion, you consent to the further use of your data or if we have reserved the right to further use your data in accordance with the law, in which case we will inform you accordingly if necessary.

To fulfil the contract with you, we work with service providers who assist us, either in full or in part, in meeting our obligations towards you. Information and certain personal data relating to you will be transferred to these service providers. The transfer of data is always limited to what is strictly necessary to enable the service provider to carry out its tasks in connection with the performance of the contract.

In particular, the following receive:

contracted transport companies receive the data required to deliver the goods,
commissioned banks and payment service providers receive the data required to process the payment.

If you have subscribed to our newsletter, we will regularly send you information about our range of products and services. By subscribing, you give us your consent to use the data you have provided for marketing purposes, and we will use this data exclusively for marketing communications directed at you. You may withdraw your consent at any time – simply send us a message. In this case, you will be removed from our newsletter mailing list immediately. In all other respects, paragraph 2 applies accordingly.

If we have obtained your email address when you placed an order, without you having expressly subscribed to our newsletter mailing list, you will not receive any promotional information from us – we respect your privacy!
In all other respects, our Privacy Policy applies, which you can view here.

VII. Terms of Payment

The purchase price is due for payment immediately upon placing your order.
Please note that, depending on the chosen payment method, we may engage relevant banks and/or financial service providers, to whom we will or must transmit the necessary data from you required for payment processing. Depending on your previous purchasing behaviour, it may happen on a case-by-case basis that, depending on the chosen payment method, we receive a refusal or a negative decision from a credit institution and/or a financial services provider.
As part of the processing of your payment, we are entitled to assign or sell the claim for the purchase price against you to a bank or a payment service provider.

VIII. Retention of title

The goods remain our property until full payment has been made. If you are more than 10 days in arrears with payment, we are entitled to withdraw from the contract and reclaim any goods already delivered.

IX. Delivery Terms

We shall deliver the goods in accordance with the agreements made with you. This includes, in particular,

the delivery time agreed with you.
the agreement regarding which carrier we will use to dispatch the goods to you.
the agreement as to whether, and to what extent, you are required to bear the costs of packaging and postage (postage charges).

X. Right of withdrawal; right of return

We provide you with the following information regarding your right of withdrawal.

You will be informed of this as part of the ordering process and in these Terms and Conditions as follows:

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must notify us

Koffer24 GmbH
Mauerberg 25
86152 Augsburg
Telephone: +49 821 89 99 00 - 45
Email: [email protected]

by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision.

The withdrawal period is deemed to have been observed if the notice is dispatched in good time.

Consequences of withdrawal

Refund within 14 days of receipt of your notice of withdrawal.

Germany: Free returns. Overseas: Costs borne by the customer.

– End of the cancellation policy –

XI. Warranty

The statutory provisions apply.
Any guarantees do not limit statutory rights.

XII. Limitation of Liability

Statutory liability remains unaffected.
Liability is limited to cases of wilful misconduct and gross negligence, with certain exceptions.
No liability for internet availability.

XIII. Final Provisions

Any amendments must be made in writing.
The invalidity of individual clauses shall not affect the validity of the remaining clauses.

Klarna Terms and Conditions

Payment by invoice and finance

In collaboration with Klarna AB, Sveavägen 46, Stockholm, Sweden, we offer purchase on account and instalment plans.

Klarna Invoice

Terms and Conditions: here

Klarna Instalment Plan

Details: here