Returns service
How do I return my goods?
Should an item not meet your expectations, you may return it within 30 days*. Koffer24 will cover the cost of the return for you**.
It may take up to 14 days to process the return.
IMPORTANT: If your goods are damaged or have any other defects, please ensure you contact our customer service team before returning them – either by email at [email protected], via our contact form, or by telephone during our service hours.
Returns Portal
Select items – state reason
Select the items you wish to return on our portal and state a reason for the return.
Please also check your details and then proceed to the next step.
Create a return label
Print out the return label and stick it clearly on your parcel.
Pack and send
Pack the items properly and take the parcel to your nearest parcel shop
.* This right applies exclusively to
consumers** Applies only in Germany when using the return label provided by us. If the value of the goods you wish to keep is less than €40, you will be charged for the return. In this case, you will bear the cost of the return yourself. For goods valued at €40 or more, the return is free of charge for you.
Please note: The right of return does not apply to goods that are made to the customer’s specifications or are clearly tailored to their personal needs (e.g. customised car boot liners).